And if updates or upgrades become available, the vendor’s team can install them, as part of customization. It’s the vendor’s customization/implementation team who’s working on the software, and they don’t need support. At least, in most deals you won’t use the software until the vendor’s finished with customization-possibly after months or longer. Wait a second! Why do you need maintenance and support on the first day? You’re not using the software yet. That work begins on day one of your work with the vendor, and so does the maintenance and support plan-along with maintenance fees. Imagine your software relationship starts with implementation or some other type of customization. Don’t pay for maintenance or support before you need it. (Vendors have their own common mistakes.) It’s meant to help you license software, buy software-as-a-service (SaaS) and other cloud computing offerings, and hire tech services vendors.ġ. This article is for tech customers, as opposed to vendors. Ready to get your contracts in order? Explore contract management software solutions in the Capterra directory.
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